Terms and Conditions

If you choose to place an order with Feroze Studio, you are agreeing to the following terms and conditions.

Delivery:

Where possible we aim to despatch orders the next working day.

Returns:

We are happy to accept returns but the item must be returned in its original condition in the provided packaging. Please indicate that you wish to return the item. Unfortunately at this time we do not provide postage for returns. Please keep your postage receipt for proof of return.

Exchanges:

Customer satisfaction is our priority. If you wish to exchange for a different size or style, we must receive the product in its original condition in the provided packaging. Please indicate your preferred size or style in the return. Your replacement item will be shipped within one working day of receipt of the returned goods.  Please keep your postage receipt for proof of exchange.

Lost Parcels:

If your parcel has failed to arrive, we must be informed within seven working days of the confirmed order date. Failure to do so affects our ability to refund you.

Private Policy:

Feroze Studio respects the rights of its customers and acknowledges the importance of protecting customer information. Any customer information provided will be dealt with confidentially and securely